Once you sign up for Divinsa's online service, your credit card will be billed at the end of each month for services used during the month. We will pro-rate your first month of service if you signed up in the middle of a month. Furthermore, if and when you cancel service, which you may do at any time, we will pro-rate your final month of service up to and including the day of cancellation.

FAQs Archive - Divinsa

Q: How do I change my billing address or credit card information?

To change your method of payment or your credit card information, please call us at 800-624-9561.

Q: How does the free 15 day trial work?

If you signup for our no obligation 15 day trial, you have full use of Divinsa's software and storage space. You will NOT be billed during the free trial period. You will need to provide valid billing information, including a credit card, to engage in our trial but your card will NOT be billed unless you opt to subscribe to our service upon completion of the trial. If you opt to continue with our service then you will be billed for the trial period (i.e. your initial 15 days of usage).

Q: How do I add new users/computers to my account?

To create a new account for an additional computer to backup, please download the software and install it by creating a new account and entering billing information for it. If the credit card information is the same as another account with us, we will automatically combine the billing. If you wish to backup additional computers using network drive shares you do not need to reinstall any software or create new accounts, all you need to do is call us and we'll increase the license count for you at our end.

Q: Can two computers share the same account?

No. Each computer which runs Divinsa software must have a unique backup account.

Q: Can I recover files from a specific point in time?

Yes, because of the retention and version settings you are able to dial-in to specific point in time and recover files from that period.

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FAQs

How do I change my billing address or credit card information?

How am I billed?

How does the free 15 day trial work?

How do I add new users/computers to my account?

Can two computers share the same account?

Can I recover files from a specific point in time?

Experience the Ultimate in Managed Backup Excellence with Our Complimentary Trial.

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